8 (800) 775-44-00

ru

Additional services

Parking
Guests who come to our health resort by car are welcome to park their vehicle at our parking lot for free (if spots are available).
Please be aware that for your safety, we conduct a search of all vehicles entering our resort.

Animation
We provide our guests with daily concerts and entertainment, movie nights, disco programs, karaoke, live sports games, interactive contests and games (chess, backgammon, bingo, table tennis, etc.). For children, there’s children’s entertainment and sporting events. The program of events is regularly updated on our website. For more information about animation programs, please visit our Business Center at the -1 floor (internal phone number — 291).

Pharmacy
Our medical building has a pharmacy where our guests can find all the necessary medicines.

ATM machine
We have a Sberbank ATM machine for our guests on the premises of our resort.

Wi-Fi Internet
We offer Wi-Fi Internet connections everywhere on the premises of our resort. This wireless Internet is available 24 hours a day. The wireless Internet is unlimited and free of charge.

Swimming pools
Open daily from 7:30 to 23:00 (internal telephone number — 848).

Library
Our library is located on the -1 level of our health resort. The library is open daily from 9:00 to 21:00 (internal telephone number — 291).

Business center
Our business center is located on the -1 level. We provide personal computers with Internet access and printing capabilities, a fax machine for sending and receiving faxes, a copy machine, and scanner. Our business center is open daily from 9:00 to 21:00 (internal telephone number — 291).

Billiards
Our billiard room is located in the entertainment center on the ground floor of the resort. It’s open daily from 13:00 to 01:00.

Wake-up call
Our telephone operator can give you a wake-up call at your requested time. The alarm function can be activated with your room phone (instructions in the guest information folder).

Ironing
Ironing facilities are located on the 3rd floor of each of the buildings. You can also take advantage of the laundry service (see Laundry).

Mountain bikes
Our guests can diversify their vacation by renting modern mountain bike at Plaza Health Resoirt and taking a bike ride through the city or resort park.

Children’s beds
If you need a children’s bed, please call our Service Center or the reception (internal telephone number — 0) or our Reception (internal telephone number — 244).

Children’s club
Our “Happy Island” kids club is located on the -1 floor. It’s open daily from 09:00 to 22:00 (internal telephone number — 14).

Outside playground for children
Located next to “Happy Island” kids club. Parental guidance required.

Ordering tickets
Our guests can book air and train tickets by speaking to a consultant at the Reception (internal telephone number — 252).

Ordering a taxi
Our guests can order a taxi at any time of the day. Please call our Service Center to do so (internal telephone number — 0).

Medical gymnastics room
Located on the second floor of the medical building by the swimming pool. Open hours from 8:00 to 20:00.

Club-24 Bar
Located in the entertainment center in the basement. Open daily from 18:00 to 08:00 a.m.

Consultant
Our consultant will be happy to help in any situation and provide the desired information or service (internal telephone number — 252).

Lobby Bar
The lobby bar is located in the main lobby on the first floor of the resort. Open daily from 10:00 to 24:00 (internal telephone number — 16).

Shops with resort products
Located on the -1 and 1st floor of the resort. Here you can buy Plaza Health Resort souvenirs and other products, open from 10:00 to 21:00.

Nanny service
If you would like a nanny to look after your children, please call our children’s club (internal telephone number — 14).

Baggage carriers
Please call our reception for any questions concerning baggage handling (internal telephone number — 244).

Buffet-style meals
We invite you to our Panorama Dining Hall on the 1st floor (internal telephone number — 17)

Breakfast from 7:30 to 10:00, lunch from 12:30 to 14:30, and supper from 18:00 to 20:00.

Payments for services
You can pay for services at Plaza Health Resort with cash in Russian rubles, or with bank cards (Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro, Diners Club International, JCB, STB). We also accept non-cash advance payments.

Laundry service
Dear guests, you’ll find a special order slip in your room for requesting laundry services. Please fill in this slip, put your laundry in the special bag, and leave the slip on top of the bag. We will wash your laundry within 24 hours. Urgent orders can be made from 7:00 to 15:00.

Check-out time
Dear guests, we remind you that check-out time at our resort is 12:00 noon. To extend your stay, please call our reception.

Room service
Our guests can use our room service to order meals and drinks in their rooms (internal telephone number — 16).

Blues Beauty Salon
The beauty salon is located in the entertainment center on the ground floor. It’s open daily from 12:00 to 21:00. Guests can get manicure, pedicure, and hairdressing services (internal telephone number — 294).

Personal safe in your room
Each room has a mini safe which you can use to store your money and valuables. Instructions on how to use the safe are provided alongside the safe.

Service Center
Plaza Health Resort has a Service Center which will be happy to answer your questions and attend to all your needs in the shortest possible time. Telephone +7 (87937) 9-34-00 (internal telephone number — 0).

Satellite television in your room
You will find a list of television stations in the information packet in your room.

Telephone in your room
Your room has a telephone from which you can make local calls, long-distance calls, and calls within the health resort. The phone has an alarm clock function and an answering machine. The terms of use of the phone in the room can be found in the information folder in your room.

Payment terminal connection
Located on the 1st floor next to the reception desk

Transfer
To get a transfer to an airport or train station, please call our Service Center (internal telephone number — 0).

Gym
Our gym is located on the second floor of the medical building next to the swimming pool. Open hours from 8:00 to 20:00.

Baggage packing
The baggage packing machine is on the 1st floor, near the reception.

Finnish sauna, Turkish bath
Located next to the swimming pool on the first floor of the medical building. Open from 7:30 to 23:00.

Moscow Jewelry Factory company store
Located in the main lobby of the resort. You can buy jewelry at factory prices in the shop.

Excursions
To organize individual or group excursions, please speak to the excursion bureau employee in the main hall of the resort.

For all questions regarding services in our resort, contact our Customer Service around the clock by phone at +7 (87937) 9-34-00 or at internal number “0″