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Overall in Zheleznovodsk everything’s great and deserves the highest praise, especially for the level of 3-4 stars. I work in Sochi in a 5 star hotel, and I can confidently say that the resort meets all requirements. With regards to the shortcomings: 1. The initial inspection by the therapist makes the impression of imposing procedures 2. The housekeeping is excellent, but the maid is not accustomed to take tips that were lying on the bed. 3. There are supposed to be a baggage carrier and concierge, but apart from some baggage trolleys I saw no one for 3 days.