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FAQ

General questions

  • The cost of your stay in Plaza SPA Hotels includes:

    - Lodging in a room of the category of your choice;

    - Buffet-style meals;

    - Spa services: swimming pool, sauna, hammam, and gym;

    - Entertainment programs for adults and children;

    - Children’s club services;

    - Wi-Fi Internet (unlimited and free of charge)

    The packages of the basic health resort and specialized treatment include the corresponding list of medical services.

    Administration

Booking

  • - through the on-line reservation system on our official website www.plazaspa.net

    - send a reservation request by E-mail to zakaz@plazaspa.net (united reservation system)

    - send a reservation request by fax +7 (87937) 6-76-66

    - reserve a room through our united reservation system +7 (87937) 9-34-00 (ext. 234 / 235), 8  (800) 775-44-00

    Administration
  • Yes, Plaza SPA Hotels accept bank cards using the following payment systems: Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro.

    Administration

Medical Treatment and SPA

  • When you go to the resort, please bring the following documents:

    Your passport, medical insurance policy, and health resort card;

    For children from 4 to 14 years old: birth certificate, certificate from a pediatrician or epidemiologist about the absence of contact between the child and any infectious patients at the child’s place of residence and school or day care, as well as a certificate of examination for enterobiasis (made within the last month);

    For children up to 4 years old — certificate of the epidemiological environment, certificate of inspection for enterobiasis (made within the last month)
    If the above-mentioned documents are absent, the necessary examinations are made at additional cost to the guest as per the current price list for medical services.

    Administration
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